Solutions

IMX's Managed Services solutions provide hosting, maintenance and support for its clients’ international travel money solutions. The Managed Services solutions deliver a cost effective and flexible offering, which provides value and increased efficiencies by:
Increasing Service Levels – our clients can access a pool of resources that are available on a 24x7 basis; resources which would otherwise be either unaffordable for most small to medium travel money organisations Reducing Effort – because our solutions are entirely web based, there is no need for any on-site software installation, support or ongoing maintenance; all that is needed is a browser, and you are up and running in a matter of hours, not days Enhancing Security – all of our solutions are hosted on dedicated servers in a secure and carefully managed/monitored environment and we can guarantee permanent network and infrastructure availability*. Furthermore the product is accessed over an encrypted 128-bit SSL channel and is used name and password protected. Access can be further restricted to specific terminals via IP filteringIncreasing Reliability – our solutions are hosted on dedicated servers in a secure and managed environment, where network and infrastructure availability is guaranteed for 100% of the time in a given month

IMX's Managed Services solutions are easy to integrate, they are designed to work seamlessly with external accounting platforms such as SAGE, Agresso and Microsoft Great Plains and therefore represent a fully automated solution, enhancing existing infrastructures and systems. Managed Services offer an extensive range of management tools with over 50 reports available covering profit and loss, revaluation of stock, and real-time reporting of sales and branch inventory (thereby giving you the opportunity to manage exposure and reduce risk and cost factors).

Like all IMX products, the Managed Service solution is carefully designed to be intuitive and require minimal training for counter staff and management alike – which is always a key consideration. IMX is focused on giving your organisation the most up-to-date, robust and functional FX system possible, permanently. Consequently agreeing appropriate SLAs at the outset is an important part of the IMX package – for both of us.

IMX's preferred partner for managed hosting is Rackspace. Rackspace specialises exclusively in managed hosting and have built up a wealth of experience and expertise in designing and managing hosted solutions. Fast organic growth has resulted in a significant global presence with over 9,000 customers worldwide.

All systems and processes at Rackspace have been designed and built exclusively for delivering managed hosting solutions, with support staff highly trained for supporting complex hosting environments. Rackspace can supply the necessary superstructure in order to run any outsourced hosting solution, from web, application and database servers, network devices and bandwidth. These solutions are hosted in a state of the art, secure data centre, monitored by certified staffed in a secure environment.

Other key distinguishing facts about Rackspace compared to any other managed hosting offering are:
No network downtime for 5 years100% SLA across their network and a 1 hour replacement guarantee The only American Express approved hosting provider in the UK Microsoft Gold Certified, providing recognition of high quality of solutions built on the Microsoft technology and framework Most referred managed hosting company in the UKProfitable since 2001Rackspace technical staff are all level 3 technicians, available 24/7/365Rackspace looks after 1% of the worlds Internet traffic99.4% of all support calls to the UK are answered within 5 seconds More online agencies choose Rackspace that any other managed hosted company Microsoft hosting partner of the year in 2003 and 2005

For more information about Rackspace, please visit our Business Partners page.

* But not that of a client’s ISP status, as this is a factor beyond IMX's control/remit.